FINNISH SPEAKING CUSTOMER HOST
PURPOSE
Reporting to the Regional Manager for Scandinavia, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ players and customers (by telephone, email and online chats). Special emphasis will be for Scandinavian player service. This position entails rotational shift work based on the 24/7 operational requirements of the organisation and its clients.
DUTIES
• Responding to customer queries by telephone, email and online chats
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
• Hosting of VIP players
• Translations onto/for websites or emails
• Assistance in the planning and execution of the Scandinavian player promotions
Job details
Salary range: Market related
Skills PERSONAL COMPETENCIES
• Assertive, confident, quick thinking
• Pro-active, organised and strong personal drive
• High numeracy, analytical, problem solving skills
• Adaptable and resourceful in an ever changing environment
• Systematic, precise, logical, accurate and thorough
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organisational and time-management skills
• Accountability
• High stress tolerance
Diplomas JOB REQUIREMENTS
• Fluency in written and spoken English and Finnish essential
• Tertiary qualification
• Willingness and capacity to work on a flexible shift basis including night shifts
• A track record of high quality of service delivery
• Demonstrated literacy in MS Office: Outlook, Word and Excel
• Strong written and verbal communication skills
• Ability to apply new technologies and methodologies
• Demonstrated quality orientation
• Excellent time management and adherence to schedule
• Enthusiasm to learn new marketing skills to incorporate into the customer hosting function
Experience: Graduate
Contract types: Permanent contract
Working time: Full time
Contact: Melanie Bernhardt, [email protected]
Yritys hoitaa työviisumin ja tarjoaa mm. 3kk asunnon. Lennot tulee maksaa itse.
PURPOSE
Reporting to the Regional Manager for Scandinavia, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ players and customers (by telephone, email and online chats). Special emphasis will be for Scandinavian player service. This position entails rotational shift work based on the 24/7 operational requirements of the organisation and its clients.
DUTIES
• Responding to customer queries by telephone, email and online chats
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
• Hosting of VIP players
• Translations onto/for websites or emails
• Assistance in the planning and execution of the Scandinavian player promotions
Job details
Salary range: Market related
Skills PERSONAL COMPETENCIES
• Assertive, confident, quick thinking
• Pro-active, organised and strong personal drive
• High numeracy, analytical, problem solving skills
• Adaptable and resourceful in an ever changing environment
• Systematic, precise, logical, accurate and thorough
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organisational and time-management skills
• Accountability
• High stress tolerance
Diplomas JOB REQUIREMENTS
• Fluency in written and spoken English and Finnish essential
• Tertiary qualification
• Willingness and capacity to work on a flexible shift basis including night shifts
• A track record of high quality of service delivery
• Demonstrated literacy in MS Office: Outlook, Word and Excel
• Strong written and verbal communication skills
• Ability to apply new technologies and methodologies
• Demonstrated quality orientation
• Excellent time management and adherence to schedule
• Enthusiasm to learn new marketing skills to incorporate into the customer hosting function
Experience: Graduate
Contract types: Permanent contract
Working time: Full time
Contact: Melanie Bernhardt, [email protected]
Yritys hoitaa työviisumin ja tarjoaa mm. 3kk asunnon. Lennot tulee maksaa itse.
Vastaukset 10
Vanhimmat
Onko tuo nettipelisali? Kuulostaa kuin tuosa haettaisi tyontekijää huolehtimaan himopelaajien (peliriippuvaisten ) halusta pelata yotä-päivää.
Homma hoituu netin kautta tarpeeksi kaukana Etelä Afrikassa joten Suomen laki ei pääse häiritsemään.. Hmmmm....
Lisätäkseni viellä alla olevaan kommenttiini: Niin on se ihme, että ulkomaiset yritykset eivät tuo asiakaspalveluaan suomeen?! Ei siinä ole lakiasioista kysymys vaan kannattavuudesta.
Tuolla logiikalla voidaan sitten tuomita kaikkia ravintola-alan työntekijat ja erityisesti baarimikot, jotka edesauttavat alkoholiongelmaisten alamäkeä. Niinkuin humalaisia ei päästetä yökerhoihin ei myöskään peliongelmaisia päästetä kasinoille.
Juuri niin!
On se hienoo, että palkkaa ei mainita (joka ei varmasti sekään ole Suomen tason mukainen), mutta lennot (vajaa 1000€) tulisi maksaa itse. HAHAHAH. Noh, ehkä joku idiootti tonne lähteekin.
Ei se tietenkään ole "suomen tason mukainen". Etelä-Afrikassa elinkustannuksetkaan eivät ole "suomen tason mukaisia". Palkkatiedot jaetaan hakijoiden kesken. Olen itse täällä töissä ja suosittelen lämpimästi :)
Lennot maksaa n. 600€ ja ne tulee maksaa itse kyllä. Se osoittaa hakijan sitoutumista ja halukkuutta ko. työhön ulkomailla. 3kk asuminen maksetaan, visa maksetaan, hieronnat, ilmainen lounas ja virvokkeet, sali yms yms. Jos joku on tosissaan kiinnostunut ja haluaa lisä infoa niin vastaan mielelläni :)
Hei Sunshine1, oletko ollut kauankin töissä tällä yrityksellä? Palkkatietoja ei toki täällä voi jakaa, mutta oletko tullut itse toimeen hyvin? Mielenkiintoinen homma :) Onko yrityksessä montakin suomalaista?
Hei Sunshine1, oletko vielä Etelä-Afrikassa?
Mitkä ovat kokemuksesi nyt työpaikasta?
"Hosting of VIP players"
Huoran hommaako?