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Error: "Norton AntiVirus was unable to scan your Instant Messenger download for infections" (3021,4) on restart after installing Norton AntiVirus 2004
Situation:
After you install Norton AntiVirus 2004 or Norton AntiVirus 2004 Professional Edition with Instant Messenger scanning enabled, every few minutes you see the message "Unable to scan Instant Messenger download for infections." In the lower-left corner of the message box, you see the following set of numbers: 3021,4.
Solution:
There is more than one solution for this problem. Follow the steps in each solution in the order listed. If the first solution does not fix the problem, then continue on to the second solution. Click the icon to the left of the solution to either expand ( ) or collapse ( ) that section. (If you cannot expand a section, then read the document Cannot expand sections in a Symantec Knowledge Base document.)
Show details for Run LiveUpdate and install the latest program updatesRun LiveUpdate and install the latest program updates
Show details for Uninstall and reinstall Norton AntiVirusUninstall and reinstall Norton AntiVirus
Error: "Norton AntiVirus was unable to scan your Instant Messenger download for infections" (3021,4) on restart after installing Norton AntiVirus 2004
Situation:
After you install Norton AntiVirus 2004 or Norton AntiVirus 2004 Professional Edition with Instant Messenger scanning enabled, every few minutes you see the message "Unable to scan Instant Messenger download for infections." In the lower-left corner of the message box, you see the following set of numbers: 3021,4.
Solution:
There is more than one solution for this problem. Follow the steps in each solution in the order listed. If the first solution does not fix the problem, then continue on to the second solution. Click the icon to the left of the solution to either expand ( ) or collapse ( ) that section. (If you cannot expand a section, then read the document Cannot expand sections in a Symantec Knowledge Base document.)
Show details for Run LiveUpdate and install the latest program updatesRun LiveUpdate and install the latest program updates
Show details for Uninstall and reinstall Norton AntiVirusUninstall and reinstall Norton AntiVirus
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