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Hello,

Thank you for contacting Yahoo! Customer Care.

Your feedback has reached an area of Customer Care dedicated to login
and registration questions and problems. If you are currently able to
sign in to your account but have a question specific to a particular
Yahoo! service, please return to our help site at:

http://help.yahoo.com

and click on the appropriate Yahoo! service to get help or access a
feedback form.

This is an automated message that has been sent to provide you with
information about the most common login and registration questions. If
your answer is not included in this email, please follow the
instructions at the end of this message and your request will be
reviewed by a Customer Care representative.

Within this email, you will find information that will help you:

I. SIGN IN USING YOUR EXISTING PASSWORD
II. REQUEST A NEW PASSWORD IF NECESSARY
III. SEARCH FOR YOUR YAHOO! ID
IV. UPDATE YOUR PASSWORD QUESTION AND SECRET ANSWER
V. REMOVE YOUR YAHOO! ACCOUNT

I. SIGN IN USING YOUR EXISTING PASSWORD

Because your password is personal and private to your account, Yahoo!
Customer Care does not have access to this information. For this
reason, we are unable to verify your current password, reset your
password or determine why your previous password is now invalid.
However, the following are common causes of 'invalid password' errors.
Please review this information prior to requesting a new password as
explained below.

1. Passwords are case-sensitive, meaning that PASSWORD, PaSsWoRd, and
password are not equivalent. Please keep this in mind when entering
your password. If your 'Caps Lock' key is depressed or your 'Caps Lock'
indicator is lit, you may be typing in all capital letters.

2. If you have recently changed your password or received a new
password, please allow our system a period of 24 hours to recognize this
updated login information.

3. Please note that 'Invalid ID' and 'Invalid Password' have different
meanings. If you receive an 'Invalid ID' message, you have entered an
ID that is not recognized on our system. Please confirm the spelling of
your Yahoo! ID.

II. REQUEST A NEW PASSWORD IF NECESSARY

If you are unable to login to your Yahoo! account due to an 'Invalid
Password' error and the information contained at

http://help.yahoo.com/help/us/edit/edit-10.html

does not assist you, you will need to request a new password. Please
remember that Customer Care may not reset your password, remind you of
your current password or provide any additional information regarding
your current login problem.

To request a new password:

1. Return to the Sign-in page:

http://login.yahoo.com

2. Click the 'Forgot your password?' link
3. Confirm your identity by entering your date of birth, zip or postal
code and country
4. Enter your Yahoo! ID in the 'Forgot your password?' box on the left
side of the screen
5. Click the 'Get New Password' button

If you would like to have your new password displayed on the screen and
your account has a Password Challenge Question, please type your answer
in the appropriate box and click 'Display New Password.'

If your account does not contain a Challenge Question or you prefer to
have your new password delivered via email, please click the 'Email New
Password' button. A new password will be emailed to the alternate
(non-Yahoo!) address we have on file for your account.

III. SEARCH FOR YOUR YAHOO! ID

To search for your Yahoo! ID:

1. Return to the Sign-in page:

http://login.yahoo.com

2. Click the 'Forgot your password?' link
3. Confirm your identity by entering your date of birth, zip or postal
code and country
4. Enter your email address in the 'Forgot your Yahoo! ID?' box on the
right side of the screen
5. Click the 'Find Yahoo! ID' button

The address you enter as item No. 5 must be the same address
(non-Yahoo!) that you entered during registration with Yahoo!. The
search results will be emailed to the same address. If you did not
provide an email address or you no longer have access to the account,
you will be unable to receive the search results. Please see below if
you need to update this address.

IV. UPDATE YOUR PASSWORD QUESTION AND SECRET ANSWER

You may update your Password Challenge Question and Secret Answer only
if you can provide the answer to your current question. To protect the
security and privacy of Yahoo! accounts, we will provide login help only
when a correct answer to your current question is provided.

To update your Password Question/Secret Answer, please send the
following information from the Yahoo! account for which you want the
Question/Answer changed. If you do not use Yahoo! Mail, please send the
information from the alternate email address currently listed on the
account to:

[email protected]

and write "Re: Password Question and Secret Answer" in the Subject line.

1. Yahoo! ID
2. Date of birth (mm-dd-yyyy)
3. ZIP/Postal Code
4. Country
5. Alternate email address
6. Your current Password Question and Secret Answer
7. Your requested Password Question and Secret Answer.

Please Note: The punctuation, spelling, and spacing of your new Secret
Answer are very important. We will copy the Secret Answer exactly as it
appears in your email.

V. TO REMOVE YOUR ACCOUNT

To remove your Yahoo! account, please log in to the account you wish to
delete and visit:

https://edit.yahoo.com/config/delete_user

Read the on-screen instructions carefully, as important information
regarding your request will be included. Please complete this process
only if you are certain that you would like to remove your entire Yahoo!
account, including any personalized features and information such as
address books, emails, profiles, and messenger access.

------------------------------------------------------------------------

If you did not find your answer in this message or need further
assistance, please reply to this email and provide the information
requested below along with a description of the problem you're having.
Without all of this information, we may be unable to process your
request:

1. Yahoo! ID
2. Date of birth (mm-dd-yyyy)
3. ZIP/Postal Code
4. Country
5. Alternate (non-Yahoo!) email address that we currently list
6. Your new alternate email address, if it needs to be updated (please
note that this cannot be a Yahoo! Mail address)
7. Secret Question and Answer

Note: In order to ensure your email is sent to the correct department,
please do not change the subject line. Doing so may delay your email
from reaching a Customer Care representative.


Thank you again for contacting Yahoo! Customer Care.

Regards,



Yahoo! Customer Care

For assistance with all Yahoo! services, please visit:

http://help.yahoo.com/

Yahoo! Mail - providing world-class service to users like you since
1997.



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