ONKO STERLING LUOTETTAVA?

Ei ole, tälläkin palstalla lukuisia tapauksia jossa hankaluuksia juuri kyseisen yhtiön kanssa. Lueppa huviksesi. Onhan noita muitakin..

Ei kai? Lentoja muuteltu vai jopa _peruttu_? Mutta eihän se pelaa joka pelkää, varaamaan vaan niin jännitystä riittää läpi kesän että pääseekö matkalle vai ei!

Olen aikaisemmin matkustanut Sterlingilla Tukholmasta useita kertoja ja matka on aina mennyt ajallaan. Ei ole ollut mitään ongelmia. Nyt olin menossa Pariisiin Helsingistä, mutta matka peruutettiin. Ruotsin toimistosta sanottiin, että matka on siirretty Kööpenhaminan kautta. Lupasivat Suomesta soittaa. Soittoa ei ole kuulunut. Luotin Sterlingin toimintaan aikaisempien matkojeni perusteella. Nyt on luotto mennyt ja vaikka vastaava matka järjestyisikin on asian hoito ollut surkean hidasta ja tiedotus hoidettu epäilyttävästi. Onko Sterlingillä varaa hoitaa asiakkaita näin huonosti? Sinäkin emmit matkan tilaamista, joten tämä kaikki näkyy Sterlingin tulevassa tuloksessa.

Soitat vähintään viikoin välein yhtiöön ja varmistat, että varauksesi on voimassa ja että lento varmasti lennetään kyseisenä päivänä. Itselläni erittäin huonot kokemukset sterlingistä.

Several months ago, we bought 4 tickets Helsinki-Barcelona-Helsinki for Easter 2006 at Sterling.fi webpages.
Due to some unknown reasons, Sterling cancelled all the routes Helsinki-Barcelona sometimes in February, after we payed the flights. Contrary to what they write on their pages (http://www.sterlingticket.com/home/rules/sterlingrules.htm: "If Sterling cancels a departure, Sterling will alert the client without undue delay"), they have never informed us.

We found this information via some press release on web (STT webpages), where I also gave a feedback in March'06 . Nothing was mentioned on Sterling webpages until mid March 2006, when the route Helsinki-Barcelona dissapeared from the list of destinationsand timetables from Helsinki. Still, no press release about route cancellation from Finland was available from Sterling webpages.

We then started to phone them. The contact number given for Finland has never been reachable (line busy or not answering). The contact number from Denmark was the only one reachable and we finally managed to contact by phone some person from Sterling -Denmark, who promised that we will be re-routed in due time and that they will send us an email with more information with at least 2 weeks before our scheduled depart. However, their promise was not kept: on 11th of April 2006, we still did not get any news from them (the flight was supposed to start on 14th of April) and we had to phone them again (in Denmark, of course). They did not have any alternative route to offer, at least not from Finland (they said, they might have something like Stockholm-Barcelona-Copenhague, but it is our business how we move from Finlnad to Sweden or Denmark :).

They refused to pay the compensation advertised in their webpages (where it is written that: "If a departure is cancelled, the passengers affected will be offered the choice between the right to a refund or alternative transport for the journey, as described in EU regulation 261/2004, article 8). We have already sent 2 letters via post and we are still waiting to get the compensation acccording the advertised law (but still no answer). It seems that that are 2500 people in Finland in our situation (according to STT press releases).

At Helsinki airport, Sterling Airlines do not have any information office, and when I contacted Finnair desks with questions about Sterling, I got a very upset answer that they have never heard about Sterling. However, the general airport information desk had some contact information about Sterling, in the form of the same telephone number which is advertised at Sterling webpages, together with a note that the Finnish phone number might not be working.