Otteet ovat J.D. Power Consumer Center web sivuilta
http://www.jdpower.com/
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A total of nearly 29,000 returned questionnaires across 38 brands and 182 models form the basis of the study.
With three models in the top 10, Lexus has merged as the highest-ranked manufacturer in the 2001 UK Car Customer Satisfaction Study conducted by J.D. Power and Associates in association with BBC Top Gear and with the cooperation of the Driver and Vehicle Licensing Association (DVLA).
Jaguar retains its second-place ranking for the third consecutive year, while BMW improves to rank third.
Toyota ranked fourth, followed by Porsche, another brand new to the survey.
The position of Lexus comes as a result of leading the industry in both Quality/Reliability and Vehicle Appeal. The brand also ranks second to Jaguar for Service Satisfaction.
Continuing to deliver superior customer care, Jaguar heads the table of 38 brands for Service Satisfaction and ranks second for Vehicle Appeal and fifth for Quality/Reliability.
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Yhteenvetona:
Malleissa XJ sarja on asiakastyytyväisyydessä sijalla 7.
S-Type sijalla 17.
Merkkinä Jaguar on siis sijalla 2.
Tutkimuksen painotus:
Quality and reliability (41%)
Vehicle Appeal (26%)
Ownership cost (18%)
Service satisfaction (16%)
http://www.jdpower.com/
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A total of nearly 29,000 returned questionnaires across 38 brands and 182 models form the basis of the study.
With three models in the top 10, Lexus has merged as the highest-ranked manufacturer in the 2001 UK Car Customer Satisfaction Study conducted by J.D. Power and Associates in association with BBC Top Gear and with the cooperation of the Driver and Vehicle Licensing Association (DVLA).
Jaguar retains its second-place ranking for the third consecutive year, while BMW improves to rank third.
Toyota ranked fourth, followed by Porsche, another brand new to the survey.
The position of Lexus comes as a result of leading the industry in both Quality/Reliability and Vehicle Appeal. The brand also ranks second to Jaguar for Service Satisfaction.
Continuing to deliver superior customer care, Jaguar heads the table of 38 brands for Service Satisfaction and ranks second for Vehicle Appeal and fifth for Quality/Reliability.
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Yhteenvetona:
Malleissa XJ sarja on asiakastyytyväisyydessä sijalla 7.
S-Type sijalla 17.
Merkkinä Jaguar on siis sijalla 2.
Tutkimuksen painotus:
Quality and reliability (41%)
Vehicle Appeal (26%)
Ownership cost (18%)
Service satisfaction (16%)
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