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A. Microsoft QMGR (sometimes located on your PC in a file called loadme.exe) is part of a programme called Quality Manager - which is installed automatically onto your PC if you use MSN Messenger or MSN Explorer.

Q. What does it do and why do I keep finding it on my PC?

A. Its purpose is to provide Microsoft with data about how well or how poorly these two programs are performing. Firewalls such as Zone Alarm will alert you when attempts are made by the Quality Manager (QMGR) to transmit this information back to Microsoft via the Internet.

There is a technical difference between loadme.exe and QMGR - although they are part of the same application - that has caused some confusion. The loadme.exe (also known as loadqm.exe) part is the actual quality monitor, which collects and transmits anonymous statistics back to Microsoft.

You can find out more about it from within Microsoft Explorer (click on help and settings, then click on privacy, then click on service quality monitoring for more information). The QMGR part of the application is an actual queue manager which works as a background file, so it compiles the information to be sent back to Microsoft while your PC is idle.

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