01/05/2007 - Debit Cards with funds:
We are still waiting for many clients to send their old Debit Cards (those with money on them) for refunding. If you have any cards, please check your statement, and send it together with the documents found in the menu item IMPORTANT.
If you have friends that you know would have a card, please also be helpful and inform them to do the same.
25/04/2007 - Customer Service Phone (Important):
The Customer Support PHONE is closed until further notice.
This has been done to improve the answering times on CMS and E-mails. We kindly request all clients to use CMS (Client Messaging Service) for Customer Service. Please see a message with further information regarding this in your CMS Inbox.
05/04/2007 - DEBIT CARD NEWS (old cards):
For all clients holding the Debit Card that was cancelled early January 2007 - there is now GOOD NEWS. We have received final authorisation to start claiming Card Balances returned to Cardholders. Click on 'IMPORTANT' at the top of the menu to learn how to get your Debit Card funds back.
This is only for those with funds ON the cards. If you don't know if you have funds on the card you may see your Debit Card balance in your 900-account(s) by selecting the menu items Portfolio or Statements.
16/03/2007 - NEW CARDS - Distribution:
We have now finally started the distribution of new cards.
This is a TEMPORARY solution consisting of prepaid Credit Cards while we develop the new Debit Card program together with the Issuing Bank. The most important issue for Hatfield Oak is to ensure client confidentiality, and we will because of this allocate large resources into the new card program.
We hope that our clients also see the importance regarding client confidentiality, and understand that some patience is needed to ensure the quality of the development of the card program.
The Credit Cards will not be distributed all at the same time as they arrive in small batches (for security reasons) to the Customer Service offices. The first clients getting cards are those who actually has used the previous debit cards. When this is completed we will start distributing to the others. Those who had 2 debit cards will only receive 1 Credit Card, but will as soon as the new debit card is in place receive the correct number of cards. Read more about the temporary card (Horizon Card) by selecting IMPORTANT almost at the top of your menu.
13/05/2006 - Looking for more information?:
Please check the FAQ section in the menu. You may find answers to many of your questions there.
If you don't find the answer to your question(s) there, please send a message to Customer Service through the CMS.
03/04/2006 - Remember to keep your Accout Profile updated:
We encourage all clients to review their personal information and check that all information is up to date.
Please select My Profile from the menu on the left side to access the information.
Remember to confirm any changes by clicking "Submit" before you leave the page.
The information in your profile is kept strictly confidential and will NOT be disclosed to third parties.
09/03/2006 - Fees - Overview:
You will find an overview of current fees in the FAQ section (see menu).
We are still waiting for many clients to send their old Debit Cards (those with money on them) for refunding. If you have any cards, please check your statement, and send it together with the documents found in the menu item IMPORTANT.
If you have friends that you know would have a card, please also be helpful and inform them to do the same.
25/04/2007 - Customer Service Phone (Important):
The Customer Support PHONE is closed until further notice.
This has been done to improve the answering times on CMS and E-mails. We kindly request all clients to use CMS (Client Messaging Service) for Customer Service. Please see a message with further information regarding this in your CMS Inbox.
05/04/2007 - DEBIT CARD NEWS (old cards):
For all clients holding the Debit Card that was cancelled early January 2007 - there is now GOOD NEWS. We have received final authorisation to start claiming Card Balances returned to Cardholders. Click on 'IMPORTANT' at the top of the menu to learn how to get your Debit Card funds back.
This is only for those with funds ON the cards. If you don't know if you have funds on the card you may see your Debit Card balance in your 900-account(s) by selecting the menu items Portfolio or Statements.
16/03/2007 - NEW CARDS - Distribution:
We have now finally started the distribution of new cards.
This is a TEMPORARY solution consisting of prepaid Credit Cards while we develop the new Debit Card program together with the Issuing Bank. The most important issue for Hatfield Oak is to ensure client confidentiality, and we will because of this allocate large resources into the new card program.
We hope that our clients also see the importance regarding client confidentiality, and understand that some patience is needed to ensure the quality of the development of the card program.
The Credit Cards will not be distributed all at the same time as they arrive in small batches (for security reasons) to the Customer Service offices. The first clients getting cards are those who actually has used the previous debit cards. When this is completed we will start distributing to the others. Those who had 2 debit cards will only receive 1 Credit Card, but will as soon as the new debit card is in place receive the correct number of cards. Read more about the temporary card (Horizon Card) by selecting IMPORTANT almost at the top of your menu.
13/05/2006 - Looking for more information?:
Please check the FAQ section in the menu. You may find answers to many of your questions there.
If you don't find the answer to your question(s) there, please send a message to Customer Service through the CMS.
03/04/2006 - Remember to keep your Accout Profile updated:
We encourage all clients to review their personal information and check that all information is up to date.
Please select My Profile from the menu on the left side to access the information.
Remember to confirm any changes by clicking "Submit" before you leave the page.
The information in your profile is kept strictly confidential and will NOT be disclosed to third parties.
09/03/2006 - Fees - Overview:
You will find an overview of current fees in the FAQ section (see menu).
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