Dehlerin laskemassa Hansen tasolle. Sama firma samat osat.
Kauanko kestää ennekuin ollaan Hansen sekunda tasolla.
alla pieni otos Hanse laadusta::
…Hanse puts Customer Service first and fills the term After Sales with a new meaning.”
I was amazed not only at the number of problems we’ve encountered, but especially at how poorly Hanse has responded to them.
I started questioning my decision soon after taking possession.
The first thing we noticed was a bit of water under the cushions in the rear berth… at first, they dismissed it as condensation… not thrilled with that idea, but OK… fortunately, it rained and I was able to find a trickle of water running down the inside of the hull… so much for condensation. They busied themselves re-bedding screws in the toerail… nope, not it… how about this portlight, nope not it… and so on… bottom line, we left Annapolis almost a month late and still had the leak!
During the test sail, the Sail Yard, Inc. salesman was rolling in the headsail with quite a bit of effort, I asked what the problem was and was told “it probably has too much line on the drum, we’ll take care of it”… well, I finally took off some of the “excess” line myself… guess what, the headsail is still ridiculously hard to furl… I actually have to use a winch and yes, we’re talking turned dead into the wind! One response we’ve gotten is that the problem is all the friction being generated by the self-tacking jib system… but to date, no indication of how they intend to fix the problem
The Simrad wind instruments didn’t work after several days with no solid solution in place, I went to West Marine, purchased all new Raymarine instruments and had George install them… worked perfectly!
Several drawer latches were replaced because they would stick shut, the cabin sole in the forward stateroom squeaked loudly and after several attempts to fix it, still does… current position; there’s nothing more they can do… really!
We headed south… more portlights started to leak, they have since had to remove and re-bed every single portlight on our boat… what ever happened to doing it right in the first place!
By the time we hit Charleston, the refrigerator was no longer maintaining a proper temperature… it would cycle constantly and hover around 48 degrees F… it now stays around 52… The response from Hanse? “It’s working fine”… sorry, my rotting meat begs to differ!
JATKUU SEURAAVASSA INSERTISSÄ
Kauanko kestää ennekuin ollaan Hansen sekunda tasolla.
alla pieni otos Hanse laadusta::
…Hanse puts Customer Service first and fills the term After Sales with a new meaning.”
I was amazed not only at the number of problems we’ve encountered, but especially at how poorly Hanse has responded to them.
I started questioning my decision soon after taking possession.
The first thing we noticed was a bit of water under the cushions in the rear berth… at first, they dismissed it as condensation… not thrilled with that idea, but OK… fortunately, it rained and I was able to find a trickle of water running down the inside of the hull… so much for condensation. They busied themselves re-bedding screws in the toerail… nope, not it… how about this portlight, nope not it… and so on… bottom line, we left Annapolis almost a month late and still had the leak!
During the test sail, the Sail Yard, Inc. salesman was rolling in the headsail with quite a bit of effort, I asked what the problem was and was told “it probably has too much line on the drum, we’ll take care of it”… well, I finally took off some of the “excess” line myself… guess what, the headsail is still ridiculously hard to furl… I actually have to use a winch and yes, we’re talking turned dead into the wind! One response we’ve gotten is that the problem is all the friction being generated by the self-tacking jib system… but to date, no indication of how they intend to fix the problem
The Simrad wind instruments didn’t work after several days with no solid solution in place, I went to West Marine, purchased all new Raymarine instruments and had George install them… worked perfectly!
Several drawer latches were replaced because they would stick shut, the cabin sole in the forward stateroom squeaked loudly and after several attempts to fix it, still does… current position; there’s nothing more they can do… really!
We headed south… more portlights started to leak, they have since had to remove and re-bed every single portlight on our boat… what ever happened to doing it right in the first place!
By the time we hit Charleston, the refrigerator was no longer maintaining a proper temperature… it would cycle constantly and hover around 48 degrees F… it now stays around 52… The response from Hanse? “It’s working fine”… sorry, my rotting meat begs to differ!
JATKUU SEURAAVASSA INSERTISSÄ
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