Hello, I am not that good in Finnish, so, please read in English.
I hope you can help me with this.
Few months ago I ordered something online, which had price 0€ and only the mail costs.
However, it did not provide any special buying terms.
Few days ago I received a package with the same product , which I did NOT order, and the bill says 85€.
What should I do? Do I have the right not to pay and complain?
I have never contacted the company, only ordered the "free-trial".
Is there any way I can avoid paying the bill? I honestly have no intention on using the product anyways...
I hope you can help me with this.
Few months ago I ordered something online, which had price 0€ and only the mail costs.
However, it did not provide any special buying terms.
Few days ago I received a package with the same product , which I did NOT order, and the bill says 85€.
What should I do? Do I have the right not to pay and complain?
I have never contacted the company, only ordered the "free-trial".
Is there any way I can avoid paying the bill? I honestly have no intention on using the product anyways...
Vastaukset 3
Vanhimmat
In addition to this, based on their terms which I found only now... I cant cancel already the next package, because the deadline was 16.5.2012, but how the hell can I know if I received the package only on 17.5.2012, which is already too late?
The package is the unfortunate Removyl...
Can you give me advice what to do now?
Thank you very very much!!!
A typical scam if there was not any terms shown when you made order.
Look more help at Consumer Agency's website:
http://www.kuluttajavirasto.fi/en-GB/
Rule number one:
Just avoid Verkkokauppa.Com.