WINDOWS XP

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http://windows.microsoft.com/en-US/windows/no-sound-help#no-sound=windows-xp&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab2

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No sound in Windows
Windows XP More
Introduction Step 1 Step 2 Step 3
Check hardware

Many sound problems are caused by hardware that isn't set up properly. This step covers checking your sound card, plugging cables into the correct locations, making sure the hardware has power, and checking the volume.
1. Check your sound card

Check to make sure your computer has a sound card, or sound processor, and it's working properly.

‌Open Device Manager by clicking Start, pointing to Control Panel, clicking System, clicking the Hardware tab, and then, clicking Device Manager.

Double-click Sound, video and game controllers to expand that category. If a sound card is listed, you have one installed. If no sound card is listed, check the information that came with your computer to see if there's supposed to be a sound card installed. If there should be a sound card installed, you'll need to install one according to the manufacturer's instructions.
Notes

If you think you have a sound card installed but you don't see it under the Sound, video and game controllers category, expand the Other devices category and check the devices listed there.

Laptops don't usually have sound cards. Instead, they have integrated sound processors, which appear in the same category in Device Manager.

If there's a yellow question mark next to the name of the sound card in Device Manager, there might be a problem.

Right-click the name of the sound card, and then click Properties.

Click the General tab, and then look in the Device status box to identify problems with the sound card.

If there's a problem, you might need a new driver for your sound card. For more information, see Step 3: Update drivers.

2. Check if the cables are connected properly
Speakers and headphones

If you're using external speakers, make sure that they are correctly connected to the computer.

Many computers have three or more jacks that connect to a sound card or sound processor, including a microphone jack, line-in jack, and line-out jack. Your speakers should be plugged in to the line-out jack. If you're not sure which jack this is, try plugging your speakers in to each of the jacks to see if any of them produce sound.
Picture of microphone jack, line-in jack, and line-out jack
Microphone, line-in, and line-out jacks on a typical computer

If you're using headphones, make sure they aren't plugged into the line out (headphone) jack of your sound card or computer (unless you want to be listening with headphones rather than speakers). When you plug in headphones, most computers automatically cut the sound to the speakers.
USB audio devices

If you’re using a USB audio device and also have an internal audio device installed, try these basic troubleshooting steps:

Unplug the USB audio device and restart your audio program. Test for sound using the internal audio device. If you hear sound, there might be problems with the USB audio driver or with Windows not using the USB audio device as the default audio device.

Close all audio programs, unplug the USB audio device, wait for the USB driver to be uninstalled (this should happen fairly quickly), plug the USB audio device back in to the USB port, wait for the driver to load, and then start the audio program and check for sound.

Check that you have the correct audio device set as the default in Windows and in the program.

Check the audio device manufacturer’s website for updated drivers.

3. Check power and volume

If you have speakers, make sure they're plugged into a working power source and turned on.

Make sure that your speaker volume or headphone volume isn't muted or turned down too low. This is particularly important for laptops, which often have small speakers that can be hard to hear.

Click Start, point to Control panel, and then click Sounds and Audio Devices.

Under Device volume, move the slider to the right to increase the volume.

Make sure the Mute checkbox isn't selected.

Click Speaker Volume, and make sure the sliders aren't set to Low.

Note

Some laptops have an external volume control on the outside of the case. If you're using a laptop, check the external volume control to make sure it's not turned all the way down.

In some cases you might have several volume controls to check. For example, if you're using Windows Media Player it has its own volume control, Windows has a volume control, and your external speakers have their own volume control. If any of these volume controls are set to their lowest setting, you won't hear any sound.
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Use a troubleshooter

A troubleshooter is an automated tool that can find and automatically fix some problems with your PC. The audio troubleshooter can diagnose and fix common sound playback and hardware problems.

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