Work in Cape Town

FINNISH SPEAKING CUSTOMER HOST

PURPOSE
Reporting to the Regional Manager for Scandinavia, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ players and customers (by telephone, email and online chats). Special emphasis will be for Scandinavian player service. This position entails rotational shift work based on the 24/7 operational requirements of the organisation and its clients.

DUTIES
• Responding to customer queries by telephone, email and online chats
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
• Hosting of VIP players
• Translations onto/for websites or emails
• Assistance in the planning and execution of the Scandinavian player promotions

Job details

Salary range: Market related
Skills PERSONAL COMPETENCIES
• Assertive, confident, quick thinking
• Pro-active, organised and strong personal drive
• High numeracy, analytical, problem solving skills
• Adaptable and resourceful in an ever changing environment
• Systematic, precise, logical, accurate and thorough
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organisational and time-management skills
• Accountability
• High stress tolerance

Diplomas JOB REQUIREMENTS
• Fluency in written and spoken English and Finnish essential
• Tertiary qualification
• Willingness and capacity to work on a flexible shift basis including night shifts
• A track record of high quality of service delivery
• Demonstrated literacy in MS Office: Outlook, Word and Excel
• Strong written and verbal communication skills
• Ability to apply new technologies and methodologies
• Demonstrated quality orientation
• Excellent time management and adherence to schedule
• Enthusiasm to learn new marketing skills to incorporate into the customer hosting function

Experience: Graduate
Contract types: Permanent contract
Working time: Full time

Contact: Melanie Bernhardt, [email protected]

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