FINNISH SPEAKING CUSTOMER HOST
PURPOSE
Reporting to the Regional Manager for Scandinavia, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ players and customers (by telephone, email and online chats). Special emphasis will be for Scandinavian player service. This position entails rotational shift work based on the 24/7 operational requirements of the organisation and its clients.
DUTIES
• Responding to customer queries by telephone, email and online chats
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
• Hosting of VIP players
• Translations onto/for websites or emails
• Assistance in the planning and execution of the Scandinavian player promotions
Job details
Salary range: Market related
Skills PERSONAL COMPETENCIES
• Assertive, confident, quick thinking
• Pro-active, organised and strong personal drive
• High numeracy, analytical, problem solving skills
• Adaptable and resourceful in an ever changing environment
• Systematic, precise, logical, accurate and thorough
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organisational and time-management skills
• Accountability
• High stress tolerance
Diplomas JOB REQUIREMENTS
• Fluency in written and spoken English and Finnish essential
• Tertiary qualification
• Willingness and capacity to work on a flexible shift basis including night shifts
• A track record of high quality of service delivery
• Demonstrated literacy in MS Office: Outlook, Word and Excel
• Strong written and verbal communication skills
• Ability to apply new technologies and methodologies
• Demonstrated quality orientation
• Excellent time management and adherence to schedule
• Enthusiasm to learn new marketing skills to incorporate into the customer hosting function
Experience: Graduate
Contract types: Permanent contract
Working time: Full time
Contact: Melanie Bernhardt, [email protected]
Yritys hoitaa työviisumin ja tarjoaa mm. 3kk asunnon. Lennot tulee maksaa itse.
PURPOSE
Reporting to the Regional Manager for Scandinavia, the successful candidate will, as a member of the Customer Services team, be required to effectively provide a professional world class service to the needs of the organisations’ players and customers (by telephone, email and online chats). Special emphasis will be for Scandinavian player service. This position entails rotational shift work based on the 24/7 operational requirements of the organisation and its clients.
DUTIES
• Responding to customer queries by telephone, email and online chats
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required
• Hosting of VIP players
• Translations onto/for websites or emails
• Assistance in the planning and execution of the Scandinavian player promotions
Job details
Salary range: Market related
Skills PERSONAL COMPETENCIES
• Assertive, confident, quick thinking
• Pro-active, organised and strong personal drive
• High numeracy, analytical, problem solving skills
• Adaptable and resourceful in an ever changing environment
• Systematic, precise, logical, accurate and thorough
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organisational and time-management skills
• Accountability
• High stress tolerance
Diplomas JOB REQUIREMENTS
• Fluency in written and spoken English and Finnish essential
• Tertiary qualification
• Willingness and capacity to work on a flexible shift basis including night shifts
• A track record of high quality of service delivery
• Demonstrated literacy in MS Office: Outlook, Word and Excel
• Strong written and verbal communication skills
• Ability to apply new technologies and methodologies
• Demonstrated quality orientation
• Excellent time management and adherence to schedule
• Enthusiasm to learn new marketing skills to incorporate into the customer hosting function
Experience: Graduate
Contract types: Permanent contract
Working time: Full time
Contact: Melanie Bernhardt, [email protected]
Yritys hoitaa työviisumin ja tarjoaa mm. 3kk asunnon. Lennot tulee maksaa itse.
Vastaukset 4
Vanhimmat
Jos joku haluaa lisätietoa, niin ei muuta kun kysymyksiä tulemaan :)
Vastailen mielelläni kun vaan ehdin.
Lennot maksaa paljon, kaupunki on wikipedian mukaan: Since 1994, the city has struggled with problems such as HIV/AIDS, tuberculosis, a surge in violent drug-related crime and more recent xenophobic violence.
eikä palkasta puhuta mitään. Irlannissa voi tehdä samoja hommia siedettävällä palkalla eikä lennotkaan ole kovin kallliit. Mitä hyvää tässä työpaikassa sitten on? Muuta kuin että nimimerkki Capetonian saanee bonukset jos joku saadaan tähän hommaan värvättyä.
Lennot maksaa n.600€ (toiselle puolelle maailmaa), joillekin se on kallis joillekin ei. Palkkapaketti on aivan loistava paikallisella tasolla ja sillä elää täällä todella hyvin, pääsee matkustamaan yms yms. Olen itse ko. yrityksessä töissä enkä hae omaa etua vaan yrityksen. Olemme kasvattamassa suomen markkinoita ja tarvitsemme uusia osaajia skandinaavian tiimiimme :)
Itse olen 25v nainen ja kyllä, asun Cape Townissa, jota wikipediassa kuvataan näin "Since 1994, the city has struggled with problems such as HIV/AIDS, tuberculosis, a surge in violent drug-related crime and more recent xenophobic violence"....kukin uskoo mitä uskoo. Ei siihen kai voi muuta kommentoida.
Mikäli kiinnostus heräsi ja haluatte lisätietoa palkasta yms. Lähettäkään englanninkielinen CV yllä mainittuun osoitteeseen. Minä otan henk. koht. yhteyttä vakaviin hakijoihin lisäinfon tiimoilta jos he niin haluavat. Voidaan jutella vaikka puhelimessa.
Aika epätoivoiselta vaikuttavat nuo Cape Townin rekrytoijat. Puheluja ja sähköposteja tulee viikoittain niin että alkaa jo ketuttamaan.
Aspatouhuja löytyy lähempääkin ja jopa ihan oikealla palkalla ja työehdoilla. Jos välttämättä haluaa pelifirmaan töihin niin Maltalta ja Gibraltarilta vaan katselemaan.
Itse olen vastaavia pilipalihommia tehnyt useammassa maassa erinäisiä vuosia mutta noitten Capen rekrytoijien puheet on ainakin tähän asti olleet niin epämääräisiä ja osin jopa täyttä tuubaa etten koske tikullakaan.
Myönnettäköön toki että onhan noi ilmoituksien korulauseet toki hienoja ja hauskoja mutta niistäkin on mennyt jo vitsinä maku.
Mutta jokainen tehkööt omat päätöksensä.