X-Box Tech Support -duunia tarjolla Dublinissa

Finnish Technical Support

Location: Dublin, Ireland
Salary: attractive
Start date: 7th January
Relocation assistance: Discounted corporate accommodation available

Role:
-Provide continuous technical support to Xbox Customers via telephone and other electronic mediums for the assigned product category.
-Deliver individual Performance based on Metrics and Related Targets.
-Participate in coaching and demonstrate commitment to personal improvement
-Maintain acceptable attendance
-Ensure data integrity, accuracy, and timeliness
-Maintain acceptable level of productivity and timeliness


Requirements:
-Excellent Customer service skills
-A minimum of 1 year customer service experience, preferably in a call centre environment
-Passion for the customer and customer experience
-Excellent communication skills: verbal, written, probing & reading
-Good Technical and troubleshooting skills
-Fluent English and Finnish
-Analytical problem solving skills; linear and logical troubleshooting skills
-Ability to learn quickly and adapt to high change environment
-Knowledge of and experience with gaming consoles or PC gaming systems

The company provides:
-20 days holidays 9 bank holidays per year
-You will be given full training when you start.
-You will develop your IT & Customer service skills in a multicultural environment

The recruitment process will be completed in 3 - 5 working days and it will involve 3 parties: me, you and the client. We would all invest a considerable amount of time in this process - so let's make it successful for all involved.

Simply send your most up to date CV in English and current phone number to: jobs(at)mgirecruitment.com